Store Policy

Customer Care

Noussavons website provides a convenient way for customers to purchase our products (herbal soaps ,shampoo etc.) and services online. Please read these Terms and Conditions carefully and check them frequently before using this Website. By using this website, you agree to be bound by the following terms and conditions. We may update these terms and conditions from time to time. The revised terms will take effect from the date of publication.


Privacy & Safety

1. Purpose of collecting personal data

You are not required to provide any personal information in order to view or use this website. When you participate in our activities or register to use our services or online content, we will collect personal information from you to enable us to provide you with our services. You may refuse to provide us with personal information, but in such cases we may not be able to provide you with the services. By providing personal data, you consent to our use of your personal data in accordance with this Privacy Policy Statement.

2. Types of personal data collected

The personal data collected by us may include.

(i) your name and other personal information;
(ii) your contact information, such as address, telephone number and email address;
(iii) account information, such as credit card account numbers.

3. Use of personal data

The personal data we collect from you may be used for the following purposes.

(i) to verify the identity of your account.
(ii) to provide you with relevant services; and
(iii) processing orders, payment instructions or collection of amounts due or other requests for you
(iv) analysing, verifying and/or checking your credit, payment and/or status in connection with the provision of such services to you.
(v) designing the Services for you.
(vi) providing customer service to you.
(vii) carrying out market research, statistical and behavioural analysis
(iix) conducting audits
(ix) making disclosures as required by applicable laws, rules and regulations
(x) direct marketing of the products and services of the Company and its associated companies.

4. Direct Marketing

With your consent, we may use the personal data collected for direct marketing purposes. We may contact you by mail, email, telephone, social media or other means. If you do not wish to receive any direct marketing communications from us, you may update your preferences at any time via your registered account. Upon receipt of your notification, we will cease to use your personal data for direct marketing purposes.

5. Retention of data

We will retain your personal data and online transaction records for a reasonable period of time to satisfy the purposes for which the personal data was collected.

6. Access and Correction of Personal Data

If you wish to access or correct personal information provided to us via the website, you can contact us by email at

7. Use of Cookies

Cookies are computer files that are stored on the computers of people who access the Internet for the purposes of obtaining configuration information and setting user preferences. If any part of this website uses cookies, it is for the sole purpose of providing you with a better shopping experience when using our website. You may choose not to accept cookies, but in doing so you may not be able to use or activate certain features of our website.

8. Policy Coverage

This Privacy Policy Statement applies to our website only. Our website may contain links to other websites and pages. Whenever you activate any of these links, for example by clicking on any advertiser's link, you will have left our site and any personal information or any other information that you provide to any other organisation after you have left our site will not be subject to our control. Any browsing or use of other websites is at your own risk.

9. Updating the Privacy Policy

We reserve the right to change this privacy policy without notice. You can obtain the latest version from us. You are advised to check this Privacy Policy from time to time to ensure that you have the most up-to-date information.

Terms and Conditions

- Registration

You must first register with us when using the Services or placing an order. By registering, you represent (and we are entitled to rely on such representation) that you are 18 years of age or older and have the capacity to form a legally binding contract.
You must provide accurate, up-to-date and complete registration information at the time of registration and notify us immediately of any changes to ensure that you can be contacted effectively.

- Orders

All orders are subject to acceptance by us and are subject to stock availability.
If we are unable to fulfil any order for any reason, we reserve the right to cancel the order without liability to any person.

- Delivery Service

We work with a logistics provider in Switzerland to provide delivery services for you.
You must ensure that someone or an authorised person is responsible for receiving the products at the time specified on the day of receipt.
Deliveries may be delayed due to rainstorms or inclement weather.
The Company reserves the right to change the delivery method for online purchases at any time without notice.

- Disclaimer

We shall not be liable for any indirect or direct damages, losses, costs or expenses suffered by you as a result of indirect or direct reliance on or use of the Website or the Materials.

- Intellectual Property Rights

We own the intellectual property rights in this website and all its content, including trademarks, logos, product names, company names, any text, images and videos. Any reproduction or use of any content on this website without prior written authorisation is strictly prohibited.

- Product descriptions

Photographs of products on this website are for reference only and may differ from the actual product due to the quality of the photographs. Any such discrepancies will not be grounds for refund or return.


Payment Methods

- Credit / Debit Cards

- Offline Payments