SHIPPING & RETURNS

SHIPPING POLICY

Free shipping in Switzerland for orders over chf50

free shipping everywhere else for order over chf80

All orders will dispatch within 2-3 working days and send by swiss post.

Please note :

Customers must be aware of any parcel weight and other restrictions at their destination. Some countries may impose taxes on parcels exceeding a certain weight and customers are responsible for knowing the restrictions and costs involved. Orders sent overseas may be subject to customs inspection and we have no control over any delays caused by customs inspection.

All shipments that are returned to us are considered undeliverable. Reasons for undeliverability include incorrect addresses, unsuccessful delivery attempts by couriers (including the absence of the recipient) or the return of unclaimed shipments. When we receive an undeliverable parcel, we will notify the customer by email to process the redelivery arrangements. The customer will be required to pay the re-delivery fee in advance, as well as the additional delivery fee for the return of the parcel. If a customer refuses to accept a delivery for personal reasons, no refund or redelivery will be made for the refused order.

Return & Exchange Policy

Exchange Procedures :

All orders are checked before delivery to ensure the quality of the product is good, except for long delivery journeys which may result in deterioration or damage to the product. If you find any damage to your product upon receipt, please contact us within 24 hours of receipt to request an exchange with photos showing the damaged part of the product.

You must return the item to us within 3 days of being notified that the item can be exchanged, with the item in its full packaging, at the buyer's own risk and expense.

We will follow up on the exchange once we have received the item. If the item is eligible for exchange, we will arrange for an exchange and refund the shipping cost of the exchange.

All items are subject to one exchange only and no refunds will be given.

We reserve the right to refuse any exchange request that is more than a specified number of days from the date of receipt.


Returns and Refunds :

We do not offer refunds and we apologise for any inconvenience caused.

* Noussavons herbals soaps reserves the right to make final decisions on all exchanges and returns.